Frequently Asked Questions

Everything you need to know about OSTRÉA TERRE collections and services.

What materials are used in OSTRÉA TERRE garments?

We prioritize sustainability and luxury, utilizing organic cotton, recycled polyester, and ethically sourced fibers to ensure both comfort and durability.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are your production processes ethical?

Yes, we work exclusively with certified factories that provide fair wages, safe working conditions, and adhere to strict environmental standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.